Refund policy

At Breathe Again, your satisfaction matters to us. We stand behind the quality of our products and want you to feel confident in your purchase.

Please read our refund policy carefully before placing an order.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, used breathing devices are not eligible for return.

We cannot accept returns for:

  • Used or opened breathing exercisers

  • Items damaged due to misuse or improper care

  • Orders returned without prior approval

How to Start a Return

To initiate a return, please contact us at:

📧 [your support email here]

Include:

  • Your order number

  • Reason for return

  • Photos (if the item arrived damaged or incorrect)

If your return is approved, we’ll provide instructions on how and where to send your item.

Please note: Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We’ll make it right by offering:

  • A replacement, or

  • A full refund (including shipping, if applicable)

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Exchanges

We do not offer direct exchanges.
If you’d like a different item, please return your original order (if eligible) and place a new order.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card account again

  2. Contact your bank or credit card company

  3. If issues persist, email us at [your support email here]

Final Notes

We reserve the right to refuse returns that do not meet the conditions outlined above.

By completing a purchase on our website, you agree to this Refund Policy.