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Orders are processed within 1 to 2 business days. Standard shipping in the US takes 3 to 5 business days after processing. You will receive a tracking number by email as soon as your order ships.

Most customers begin to see the skin shedding phase between day 7 and day 14 after their first treatment. The peeling is natural and is a sign the formula is working. Full smoothness is typically visible once the shedding is complete, usually by day 14 to 21.

Not everyone has a visible peel, especially on the first treatment. This does not mean the formula is not working. The AHA and BHA acids are still dissolving the bonds in the dead skin layers even when the shedding is subtle. Results are still happening underneath. Give it a second treatment and you will typically see a stronger response.

We recommend one treatment every 4 to 6 weeks. Using it more frequently than that is not necessary and may irritate the skin. With consistent use, each treatment starts from a smoother baseline than the one before it, so results improve over time.

Yes. Sole Ritual is formulated to work safely on all skin tones and skin types. If you have very sensitive skin, we recommend starting with the minimum wear time and washing off the formula immediately if you experience any significant irritation.

We offer a full 60-day money-back guarantee. If you are not satisfied with your results for any reason, contact us at support@soleritual.com within 60 days of your purchase and we will process a full refund. No need to return the product.

We are sorry to hear that. Send us a message using the form above with your order number and a photo of the damaged item. We will send a replacement at no charge within one business day.

We always recommend consulting with your doctor before using any acid-based skincare product during pregnancy or while breastfeeding. While the formula is applied to the feet and not ingested, it is always best to check with your healthcare provider first.

Sole Ritual is specifically formulated for the thicker skin of the heel and foot. We do not recommend using it on the hands, as the skin there is thinner and more sensitive, which could cause irritation.

If you placed your order in the last 1 to 2 business days, it is likely still being processed. Tracking numbers are sent by email once the order ships. Check your spam folder first. If it has been more than 3 business days, contact us with your order number and we will look into it right away.